Introduction to CERRIX
As a relatively young, innovative and fast growing Software company, CERRIX develops and delivers software systems, supporting digitalization of Risk Management, Business Process and Audit Management processes. Our Platform is offered as a SaaS solution, enabling integrated Governance, Risk and Compliance functionalities.
CERRIX has its footprint in the highly regulated Dutch Financial Services Industry, however with a strong focus on an international growth strategy, we are expanding our business into the European Markets (DACH region/Nordics) and beyond.
We are housed in a Monumental building in the City centre of The Hague, where a dedicated team of Sales, Development and Operations Professionals, collaborate on a daily basis and are focused on offering our clients the best, state-of-art, innovative solutions and delivery services. Not averse to a little competition, our Game room offers the right venue, to compete in a game of FIFA 23 on the PS5 or collaborate in a VR team battle during a frequent external team activity.
Following the steady international growth, we are continuously looking for new talent, to join our (international) team of colleagues.
We are currently seeking an experienced Customer Support Specialist who will be joining our growing Operations team.
Key responsibilities:
- Owns the Client ticket environment in DevOps
- Translates Client questions into clear and relevant responses that add value for the client
- Is the liaison between the Client, CERRIX Consultancy and CERRIX Product Owner
- Manages expectations of all stakeholders (Client and CERRIX)
- Recognizes new Sales opportunities within the current Client portfolio
- Creates Service Level Reports to support Consultancy.
Desired Requirements:
- Young Professional with a strong client focus
- Pragmatic problem solver with a high quality standard in mind
- Demonstrates an entrepreneurial spirit
- 3+ years of experience in client/customer support, preferably in an Operational Risk Management environment
- Fluent in Dutch and English
- Bachelor’s Degree in Finance, Economics and/or Risk Management
- Strong personal identification with CERRIX’ Values: Teamspirit, Service oriented, Innovative, Simplicity, Diversity, Growth
Nice to haves:
- Experience with Azure DevOps and an Agile way-of-working
- Experience in working with CERRIX GRC Platform
- Aptitude for identifying opportunities and establishing
Compensation & Benefits:
- Monthly gross salary € 3.000 – € 3.500
- Holiday allowance
- Pension
- Expenses (Internet/mobile/Travel)
- Personal Development plan
- Highly dynamic and Innovative environment
- Location City of The Hague
- High Team Values
- Working Hybrid
- Flexible working hours
Looking forward to meeting you:
Interested and ready for a challenging and promising role? We would welcome the opportunity to receive your application!
In case of any questions regarding this vacancy do not hesitate to contact Chinou Wareman (chinou.wareman@cerrix.com) or send your contact person information and motivation letter to info@cerrix.com
Soort dienstverband: Fulltime, Contract bepaalde tijd
Contractduur 12 maanden
Salaris: €3.000,00 - €3.500,00 per maand
Rooster:
- Flexibele werkuren
- ma-vr
Secundaire arbeidsvoorwaarden:
- Dienstreizen vergoeding
- Flexibele werkuren
- Pensioen
- Reiskostenvergoeding
- Werk vanuit huis
Soorten aanvullende vergoedingen:
- Vakantiegeld
Werklocatie: Hybride werken in 2514 AB Den Haag
