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Job Description
- Manage the client engagement.
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds.
- Respond to client’s queries & escalations accurately.
- Process, maintain & administer HR transactions & provide support.
- Provide clarification of HR policies and procedures.
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.
- Organize knowledge sharing sessions both within the team and cross teams.
Primary Skill
- Update all required process documentation (process maps and procedures) and other documentation within timeframes on the defined support tool.
- Liaison with third parties, vendors and multiple stake holders.
Secondary Skills
- Resolving errors, escalations and issues on time.
- Develop, mentor, and coach junior team members · Develop process excellence in Operation activities.
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