You will have a unique opportunity to be a pioneer in setting up and leading our new Air Freight Division. You will be responsible for establishing the division, hiring and training a dedicated team, and driving sales and revenue growth. This role demands a visionary leader with a strong entrepreneurial spirit and deep knowledge of air freight logistics.
Key Responsibilities:
1. Division Establishment:
o Develop a comprehensive business plan for the Air Freight Division, outlining objectives, strategies, and timelines for growth.
o Establish standard operating procedures (SOPs) and workflows for the division.
2. Staffing:
o Recruit, hire, and train a team of air freight specialists, including sales executives, operations staff, and customer service representatives.
o Foster a collaborative and results-driven culture within the division.
3. Sales and Revenue Generation:
o Develop and execute a sales and marketing strategy to acquire new clients and expand the customer base.
o Build and maintain strong relationships with existing clients to drive repeat business and referrals.
o Set sales targets and lead the team in achieving revenue goals.
4. Operations Oversight:
o Ensure efficient and cost-effective air freight operations, including booking, cargo handling, and customs clearance.
o Monitor performance metrics and take corrective actions as needed to optimize operations.
5. Customer Satisfaction:
o Prioritize exceptional customer service and ensure that client expectations are consistently met or exceeded.
o Address customer inquiries, concerns, and issues in a timely and professional manner. 6. Compliance and Documentation:
o Stay up-to-date with air cargo regulations, customs procedures, and industry best practices.
o Oversee the accurate and timely completion of all necessary documentation.
7. Financial Management:
o Develop and manage the division's budget, monitoring expenses and revenue closely.
o Implement cost-saving measures and efficiency improvements as appropriate.
8. Reporting and Analysis:
o Generate regular reports on division performance, including sales, revenue, and key performance indicators.
o Analyse data to identify trends and opportunities for growth.
Qualifications:
Bachelor's degree in logistics, supply chain management, or a related field (Master's preferred).
Proven experience in air freight operations and management, with a minimum of 10 years in a leadership role.
Strong entrepreneurial mindset with a track record of successfully establishing and growing business divisions.
Excellent leadership and team-building skills.
Exceptional sales and negotiation abilities.
Strong organizational and strategic planning skills.
Thorough knowledge of air cargo regulations and customs procedures.
Strong communication and interpersonal skills.
Job Type: Full-time
Salary: AED18,000.00 - AED25,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
- air freight operations: 10 years (Required)
- complete operations: 10 years (Required)
- shipping, logistics and airfreight industry: 10 years (Required)
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