As an Amazon Operations Support Specialist, you will be responsible for account health activities and ticket resolutions for a portfolio of clients in direct partnership with your counterparts on our Operations Team. This role will also involve dashboard creation to support other cross-functional teams across Client Success and marketing.
What you’ll be doing:
- Developing, implementing, and managing strategy and tactical approach to product inventory management for a portfolio of clients
- Fully implementing days of coverage and risk assessment for each client account to support optimal service levels while limiting exposure to overstock through weekly replenishment recommendations
- Building forecasting models and operating plans to support growth initiatives
- Monitoring Amazon Seller Central account health, identifying the root cause of policy violations or listing health issues, communicating documentation needs to cross-functional team members, and following through to resolution.
- Creating new product listings and variation structures within Amazon policy guidelines to support your clients’ business needs
- Using your teamwork-focused communication skills to collaborate with business partners, and internal counterparts to reduce cost while improving client satisfaction and retention
- Extracting, combining, and summarizing large amounts of data to analyze the business impact of new initiatives, and effectively communicating key findings to leadership to influence and support strategic business decisions
- Support Engineering & Product teams by providing input on needs to inform decisions on systems upgrades and implementations related to operations management
Requirements:
- Experience operating within Amazon Seller or Vendor Central
- Comfortable working in Excel, PowerPoint, Google Docs/Drive, and various software systems
- The desire for ownership and accountability for operational issue resolution
- Highly organized and detail-oriented
- Excellent communicator, especially in writing
- Strategic thinker, analytical, ability to learn quickly
- Intermediate to advanced proficiency in Microsoft Excel (macros, pivots, lookups).
- Experience working with project management / ticketing systems.
Standout Candidates will Bring:
- Capacity to prioritize workload and achieve results within tight deadlines in a fast-paced environment.
- High proficiency with cloud tools, eCommerce software, warehouse management systems and G-Suite.
Job Type: Full-time
Salary: Php30,000.00 - Php40,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Health insurance
- Opportunities for promotion
- Pay raise
- Staff meals provided
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Weekends
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Amazon: 3 years (Preferred)
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