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Position for pure Night Shift.
Apply who interested for fix Night Shift Job
Roles & Responsibilities:
· Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.
· Respond to the needs of customers and provide excellent customer service
· Complete call logs and reports handover jobs if needed.
· Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured
· Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
· Obtaining authorization as appropriate for works exceeding set guidelines
· Using email to inform and receive instruction
· Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors
· Monitoring overdue orders through to completion
· Ensuring set performance targets and KPI’s are met
· Managing and resolve customer complaints
· To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
· Any other reasonable duties which may be requested
Candidate Should have minimum 2 Years exp. with International Voice process (Outbound / Inbound) calls.
Excellent English verbal & written communication skills (Call & Email).
International Inbound & Outbound call experience.
Job Types: Full-time, Permanent
Salary: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- UK shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
Speak with the employer
+91 9724160089
